We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You are eligible for a return if you adhere to the following requirements:
• Have not been used or worn
• Have no pulled threads
• Are not soiled or damaged, or absorbed dog smells
• Have its original tags attached
• Are returned in their original undamaged packaging
• Were not received as a prior exchange
• Pet Toys are not returnable
Please Note: All returns postage is to be paid by the customer
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR DISCOUNTED OR SALE ITEMS. We do not refund if a item does not fit your pet. We are happy to provide a store credit. Each item has sizing on each listing to ensure best fit for your pet.
We are unable to cancel orders, once shipped or lodged with Australia Post. If a refund is requested, items will be refunded minus shipping costs and minus 20% restocking fee.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.