Shipping & Returns
Shipping Times
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Capital Cities
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Other Areas
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Standard Shipping
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2-5 Business Days | 3-6 Business Days |
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Express Shipping
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1-2 Business Days | 1-3 Business Days |
For all Australian and New Zealand orders we use Australia Post. Orders will be fulfilled by our warehouse team within 48 hours of placing your order.
Track your orders here - https://auspost.com.au/mypost/track/#/search
(please note all shipping times are from fulfilment! We aim to fulfil at the latest 'next day' from order placement. No fulfilment is done on weekends.)
Returns
If you're unhappy with the fit of your harness, collar or leash, we are happy to assist you in finding the right size.
Any returns must be re-packaged and delivered with an authorized returns number. This number is issued by our customer service team upon a successful returns lodgement via email. For all returns please use the link below to our customer portal.
Customer Portal